Total Safety NZ is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.totalsafety.nz/ or interact with us in other ways (e.g., in-store, by phone, or through social media).
Personal Information You Provide:
- Create an account: Name, email address, password.
- Place an order: Name, shipping address, billing address, email address, phone number, payment information.
- Subscribe to our newsletter: Email address.
- Contact us: Name, email address, phone number, and the content of your communication.
- Participate in surveys or promotions: Name, email address, and any other information requested.
- In-store purchases: Name, email address (if provided for receipts or loyalty programs).
Payment Information: We collect payment information (e.g., credit card details) through secure payment processors like Shopify Payments. We do not directly store your credit card details on our servers.
Automatically Collected Information: IP address, browser type, operating system, referring URLs, pages visited, dates and times of visits, cookies and tracking tech.
Information from Other Sources: Social media platforms or marketing partners (if connected).
To provide and improve our services:
- Processing and fulfilling your orders.
- Providing customer support.
- Personalizing your experience.
- Improving our Site and services.
To communicate with you:
- Sending order confirmations and shipping updates.
- Responding to your inquiries.
- Sending marketing communications (if opted in).
To analyze and understand our business: Web traffic, market research, marketing improvement.
To prevent fraud and protect our business: Fraud detection, site protection.
To comply with legal obligations: Laws and regulations.
- Service Providers: Shopify, Shopify Payments, Klaviyo, shipping companies, analytics providers.
- Business Partners: With consent, for products or services that may interest you.
- Legal Authorities: As required by law.
- Other Parties with Your Consent: When you have agreed to sharing.
We take reasonable steps to protect your personal information, including:
- Encryption for sensitive data.
- Secure server storage.
- Access restrictions for authorized personnel only.
- Security measures to prevent data breaches.
No internet transmission is 100% secure; absolute security cannot be guaranteed.
We use cookies to collect browsing data. Types include:
- Essential: Needed for site function.
- Performance: For analytics.
- Functional: To personalize your experience.
- Advertising: To display targeted ads.
You can manage cookies through your browser settings. Disabling them may limit functionality.
- Right to Access: Request a copy of your information.
- Right to Correction: Request corrections to inaccurate data.
- Right to Deletion: Request deletion (with some exceptions).
- Right to Object: Object to processing under certain conditions.
- Right to Data Portability: Request a transfer of your data.